Privacy Policy & Registration Terms

VoyageVerse Limited ("VoyageVerse", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide when using the VoyageVerse mobile application, website and related services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it and the rights available to you.

By using VoyageVerse, you acknowledge the practices described in this Privacy Policy.

1 Information We Collect

Depending on the services you use, we may collect:

Account Information

• Full name
• Email address
• Phone number
• Date of birth
• Residential/contact address
• Account login information

Identity and Verification Information

Where required for identity verification, regulatory compliance or particular services, we may collect information such as:

• National identification information
• Identification documents
• Passport information
• Photograph or selfie
• Verification information

Travel Information

This may include:

• Passport and travel-document details
• Flight and booking information
• Travel dates and destinations
• Passenger information
• Accommodation information
• Visa-related information
• Travel preferences and requests

Transaction and Payment Information

We may collect information necessary to process payments, bookings, refunds, travel-related transactions and other services.

Where payment processing is handled by third-party payment providers, your payment information may be processed directly by those providers in accordance with their own privacy policies.

Device and Technical Information

We may collect information such as:

• Device type
• Operating system
• IP address
• Application activity
• Browser information
• Diagnostic and security information

Where enabled and necessary for a particular service, location information may also be processed.

2 How We Use Your Information

We may use your information to:

• Create and manage your VoyageVerse account
• Provide and administer travel and concierge services
• Process bookings and transactions
• Arrange flights, accommodation, transportation and other travel services
• Assist with visa and travel documentation processes
• Provide customer support
• Verify identity and prevent fraud
• Meet legal, regulatory and compliance obligations
• Communicate with you regarding your bookings and account
• Improve our products and services
• Maintain the security of our platform
• Resolve complaints and disputes
• Conduct permitted analytics and service improvement
• Send marketing communications where permitted and, where required, with your consent

3 Legal Basis for Processing

Depending on the circumstances, we may process your personal information on the basis of:

• Your consent
• Performance of a contract or steps taken at your request before entering into a contract
• Compliance with a legal or regulatory obligation
• Protection of vital interests
• Legitimate interests, where permitted by applicable law
• Public interest or other lawful bases recognised by applicable law

We will seek to process only information that is reasonably necessary for the relevant purpose.

4 Sharing Your Information

VoyageVerse may share relevant information with trusted third parties where necessary to provide a requested service or fulfil a lawful purpose.

These may include:

• Airlines and flight service providers
• Hotels and accommodation providers
• Transportation and airport-transfer providers
• Visa and travel-assistance providers
• Insurance providers
• eSIM and telecommunications providers
• Payment processors and financial-service providers
• Identity-verification and compliance providers
• Technology and cloud-service providers
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information as a business practice.

Third parties receiving your information may process it under their own legal and contractual obligations.

5 International Transfers

Because travel is inherently international and some of our service providers may operate outside Nigeria, your information may, where necessary and lawful, be transferred to or processed in another country.

Where required, VoyageVerse will apply appropriate safeguards in accordance with applicable data-protection laws.

6 Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

However, no electronic system or transmission over the internet can be guaranteed to be completely secure.

7 Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, prevent fraud, comply with legal or regulatory obligations, or otherwise as permitted by law.

Different categories of information may therefore be retained for different periods.

8 Your Rights

Subject to applicable law and relevant limitations, you may have the right to:

• Be informed about the processing of your personal information
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Object to certain processing
• Request deletion or erasure of personal information
• Request restriction of certain processing
• Request portability of applicable personal information
• Withdraw consent where processing is based on consent
• Request human intervention in applicable automated decision-making
• Lodge a complaint concerning the processing of your personal information

The Nigeria Data Protection Act 2023 recognises these and other data-subject rights.

Some information cannot be deleted immediately where its retention is required by law, regulatory obligations, legitimate business records or the establishment or defence of legal claims.

9 Communications

VoyageVerse may send you service-related communications such as booking confirmations, payment notifications, verification messages, security alerts and important account updates.

Where permitted, we may also send promotional communications. You may opt out of non-essential marketing communications at any time.

10 Third-Party Services and Links

The VoyageVerse platform may contain links, integrations or services operated by third parties.

VoyageVerse is not responsible for the privacy practices of independent third parties. We encourage you to review their applicable privacy policies before providing information directly to them.

11 Children's Privacy

VoyageVerse is not intended for children who are not legally permitted to use the relevant services.

Where a service involves a minor as a traveller or beneficiary, information relating to that minor may be processed where necessary to arrange the requested travel service and in accordance with applicable law and any required consent.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be made available through the VoyageVerse platform and will indicate the applicable effective date.

13 Contact Us

For questions, requests or complaints relating to this Privacy Policy or your personal information, please contact:

Where applicable, you may also have the right to lodge a complaint with the Nigeria Data Protection Commission.

Last Updated: 27th Sept 2026

By creating a VoyageVerse account, you agree to the following Registration Terms & Policy.

1 Accurate Information

You agree to provide accurate, complete and current information during registration.

You must not register an account using false, misleading, stolen or unauthorised information.

2 One Account Per User

Unless otherwise authorised by VoyageVerse, each individual should maintain only one personal VoyageVerse account.

VoyageVerse may restrict or suspend duplicate, fraudulent or suspicious accounts.

3 Identity Verification

Certain VoyageVerse services may require identity verification or additional information before they can be accessed.

You agree to provide any information reasonably required for identity verification, regulatory compliance, fraud prevention, payment processing or the provision of particular services.

Failure to provide required information may prevent you from accessing certain services.

4 Account Security

You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account.

If you believe that your account has been compromised, you must notify VoyageVerse promptly.

5 Use of the Account

Your VoyageVerse account is intended for your lawful personal use unless the account has been specifically created or authorised for business or corporate purposes.

You must not use your account to:

• Commit fraud
• Misrepresent your identity
• Facilitate unlawful activity
• Circumvent VoyageVerse's security or compliance controls
• Access another person's account without authorisation

6 Verification and Compliance

VoyageVerse may conduct reasonable verification and compliance checks where required by law, our service providers, payment partners or our internal security and risk procedures.

We may request additional information where a transaction, account or activity requires further verification.

7 Account Suspension or Closure

VoyageVerse may temporarily restrict, suspend or close an account where:

• Registration information is materially false or misleading;
• Fraudulent or suspicious activity is identified;
• The account is being used unlawfully;
• Required verification cannot be completed;
• The user breaches the VoyageVerse Terms & Conditions;
• Suspension is required by law, a regulator, payment partner or other authorised third party; or
• Continued access presents a security or operational risk.

Where appropriate and legally permissible, we will notify the user of the reason for such action.

8 Privacy

Information collected during registration will be processed in accordance with the VoyageVerse Privacy Policy and applicable data-protection laws.

By registering, you acknowledge that certain information may be necessary for us to create and maintain your account and provide requested services.

9 Communications

By registering, you agree to receive essential account and service communications, including verification messages, security alerts, booking notifications, transaction notifications and other communications necessary to operate your account.

Marketing communications will be handled in accordance with applicable law and your communication preferences.

10 Acceptance

By selecting "Create Account", "Register", "Sign Up" or an equivalent button, you confirm that:

• The information you have provided is accurate;
• You have read and understood these Registration Terms & Policy;
• You agree to the VoyageVerse Terms & Conditions; and
• You acknowledge the VoyageVerse Privacy Policy.

Last Updated: 27th Sept 2026